Help, when the job can’t wait.

Stuck on site or sorting something from the office? Reach the WNDW team direct, or jump straight into the docs. We answer every message.

Email our team

The fastest way to reach a human. We reply to every message, usually within one business day — Mon–Fri, AEST.

Setup guides, troubleshooting, and how-tos for foremen, directors, and installers. Often the quickest path to an answer.

A few details in your first email save a round of back-and-forth and get you a fix faster.

App version

Find it under Settings → About in the app. Tells us exactly which build you’re on.

Device and OS

e.g. iPhone 14, iOS 18.2 or Samsung Galaxy S23, Android 14.

What you were doing

The screen you were on and the step that went wrong — marking a stage, uploading a photo, logging in.

A screenshot, if you can

A photo of the screen or error makes it far quicker for us to spot the problem.

Then send it through to [email protected] and we’ll take it from there.